WHAT IS THE DIFFERENCE BETWEEN IMPRINT EMBOSSING AND 3D RAISED DEBOSSING?

An imprint embosser (stamp with handle) is stamped into fondant which leaves an impression whereas fondant is rolled over a 3D Raised debosser (pop up plate) to have the image raise up/pop out.

      
Imprint Embosser Stamp (shown left) 3D Raised Debosser Pop up plate (shown right).

Please note that our laser printed products are etched line by line and will all naturally have some texture. This may show when embossed/debossed into fondant. This can vary depending on the boldness/thickness of the design.

 

WHY IS MY INTERNATIONAL ORDER CHANGING PRICE IN THE CART?

The website will show pricing in your local currency.
The Shopping Cart will then convert the products to show in Australian Dollars (AUD).
However, you will only be charged your local currency conversion.

 

WHEN WILL YOU SEND MY ORDER

Standard orders (non custom) generally leave within 1 business day from the order being placed (USA & UK orders leave up to 5 business days after placing order - estimation).

This can vary during sale periods. There is a RUSH priority option for $10 extra  at checkout that ensures your order will leave ASAP, 1-2 business days (generally same day if ordered before 1pm AEST).

 

CUSTOM ORDER TURNAROUND TIME

Custom items typically take 5 business days to process and are then shipped out with express postage. There is a RUSH priority option for $8-$10 (depending on free Express shipping if over $99 order) extra at checkout that ensures your order will leave the next business day if you need it ASAP.
(Large/complicated Custom Orders may take longer - please contact our design team, design@customcookiecutters.com.au directly if you need these ASAP.)

 

HOW DO I ORDER A CUSTOM EMBOSSER/ DEBOSSER?

You can design and order your own custom embosser/ debosser through our Design Your Own program on our website. With this program you are able to choose from over 900 fonts and place the text exactly how you would like it on your embosser/ debosser. There are also graphic elements such as hearts, leaves, crosses and more, that you can add to your design (or you can upload a simple black and white vector/colouring in style image).

Get started creating your own design now via our Design Your Program HERE.

Please note that the program works best on a computer rather than a phone.

A design created on the 70mm standard sized cookie canvas is $29.95 and express shipping is $9.95. 

A standard size is a 60mm (text/design) to suit a 70mm round (cookie/cutter). 😊

 

I'M ON A PHONE AND CANNOT USE THE 'DESIGN YOUR OWN' PROGRAM, HOW ELSE CAN I ORDER A CUSTOM EMBOSSER?

You can order your Custom Text/Logo Embosser through our website HERE.

On this page, all you need to do is select the size you would like your embosser, let us know the size and shape of the cookie it will be used on, choose a font from our gallery, and specify the line arrangement/layout you would like.
If there is a design that you have seen on our Instagram/Facebook pages that you would like us to use as inspiration, you can upload an inspo pic with your order and state that you would like it in the same style.

 

CAN I HAVE MY LOGO ON AN EMBOSSER/ DEBOSSER?

You sure can!

You can order your Custom Logo Embosser through our website HERE.

On this page, all you need to do is select the size you would like your embosser, let us know the size and shape of the cookie it will be used on, and upload a high-quality file of your logo. (preferably the black and white version).
Please do not upload low quality or blurry image files (this includes screenshots).

A standard size 60mm (logo/design) to suit 70mm rounds (cookies/cutter) is $29.95 and express shipping is $9.95. 

 

I NEED A CUTTER WITH MATCHING DESIGN!

You can order a custom outline (only) cutter with matching design (embosser or debosser) up to 12cm in size through our website as a Custom Design & Cutter Set.

A Custom Design and Cutter 2 piece Set is $49.95 and all you need to do is upload a simple black and white clipart/colouring in/vector style image that you would like us to base the design on, select which type of embossing you are after and specify the size (largest/longest width/height/length).
We cannot use photos of cookies or images of other company’s cutters.

 

HOW CAN I ORDER A CUSTOM OUTLINE CUTTER?

You can order a custom outline (only) cutter on our website HERE.

Our prices are listed on this page according to size.

When ordering, all you need to do is upload the image you would like traced to be an outline cutter and select the size closest to your longest/widest length and specify the exact size (longest width/height/length).

We cannot use photos of cookies or images of other company’s cutters.

Our standard cutter wall height is 14mm but can be increased by request. (further charges apply)

 

CAN I ORDER A CUTTER WITH INBUILT EMBOSSING?

We do not make cutters with inbuilt embossing as one piece.
Instead, we offer 2 piece sets consisting of a custom outline cutter with a matching design.
We find this is a much more versatile and easy to use product.

You can order a custom outline cutter with matching design up to 12cm in size through our website as a Custom Design & Cutter Set.

A custom design & cutter set is $49.95 and all you need to do is upload a simple black and white clipart/vector style image of the design that you would like us to base the design on. We cannot copy other cutter designs or work from photos of cookies.

 

HOW CAN I PAY WITH AFTERPAY?

When you are ready to checkout, go to your shopping cart and select the "check out" Red button.
Then proceed to fill in all of your contact details and select the "Continue to Shipping" Blue button. (This is also where you can add a gift card number or sale code.)
The next prompt will ask you what shipping/pick up option you are after. Select whichever option suits your location and timeframe and press the "Continue to Shipping" Blue button. 
Now you should be at the "Payment" stage. This is where you can select the "Afterpay" option. Once you have selected "Afterpay", click the "Pay Now" Blue button.
It will then redirect you to log in via Afterpay (website or app if on your mobile device).
The rest will be processed via Afterpay.
Complete all areas necessary and then your order will be complete! 😊

 

WHOLESALE ENQUIRIES

We are so glad to hear you are interested in stocking our products!

Wholesale accounts are available for those that already have a baking or party supply store.

To become a Stockist, please fill out an application on our website. Click HERE to view the application form.

Once you have submitted your application, we will review it and get back to you.  

 

WHAT IS VAT?

If you are outside of Australia and are ordering products from our Australian warehouse, then you may need to pay VAT during time of collection at import country, as it is not included in our pricing.

VAT, or Value Added Tax, is a consumption tax levied on the value added to goods and services at each stage of production or distribution. It's typically paid by the end consumer, but businesses collect it on behalf of the government.

VAT rates vary by country and can differ for various goods and services. It's commonly used in many countries around the world.

If a delivery is not accepted by the customer due to not paying VAT and is returned to us, the cost of delivery both ways will be at the customers expense (taken out of the total refund amount).