WHEN WILL YOU SEND MY ORDER

Standard orders (non custom) generally leave within 1 business day from the order being placed. There is a RUSH priority option for $10 extra at checkout that ensures your order will leave ASAP, generally same day if ordered before 1pm (AEST).

 

CUSTOM ORDER TURNAROUND TIME

Custom items typically take 5 business days to process and are then shipped out with express postage. There is a RUSH priority option for $10 extra at checkout that ensures your order will leave the next business day if you need it ASAP.

 

HOW DO I ORDER A CUSTOM EMBOSSER?

You can design and order your own custom embosser through our Design Your Own program on our website. With this program you are able to choose from over 900 fonts and place the text exactly how you would like it on your embosser. There are also graphic elements such as hearts, flourishes, crosses, etc. that you can add to your design.

You can find the program HERE.

Please note that the program works best on a computer rather than a phone.

A 70mm standard size custom embosser is $29.95 and express shipping is $9.95. 

 

CAN I HAVE MY LOGO ON AN EMBOSSER?

You sure can!

You can order your Custom Logo Embosser through our website HERE.

On this page, all you need to do is select the size and shape you would like your embosser, let us know the size of the cookie it will be used on, and upload a high-quality file of your logo. Please do not upload low quality or blurry image files (this includes screenshots).

A 70mm standard size custom logo embosser is $29.95 and express shipping is $9.95. 

 

I'M ON A PHONE AND CANNOT USE THE 'DESIGN YOUR OWN' PROGRAM, HOW ELSE CAN I ORDER A CUSTOM EMBOSSER?

You can order your Custom Text Embosser through our website HERE.

On this page, all you need to do is select the size and shape you would like your embosser, let us know the size of the cookie it will be used on, and choose a font from our gallery. If there is a design that you have seen on our Instagram/Facebook pages that you would like us to replicate, you can upload an image of it with your order and state that you would like it in the same style.

 

 WHAT IS THE DIFFERENCE BETWEEN IMPRINT AND 3D RAISED?

An imprint embosser is stamped into fondant to leave an impression whereas fondant is rolled over a 3D Raised debosser to have the image 'pop' out.

Imprint embosser   3D Raised Embosser

 

 I NEED A CUTTER WITH MATCHING EMBOSSER!

You can order a custom cookie cutter with matching embosser up to 10cm in size through our website as a Custom Image Set.

A custom image set is $39.95 and all you need to do is upload a simple black and white clipart/vector style image that you would like us to base the design on. We cannot use photos of cookies or images of other company’s cutters.

 

HOW CAN I ORDER A CUSTOM COOKIE CUTTER?

You can order a custom cookie cutter on our website HERE.

Our prices are listed on this page according to size.

When ordering, all you need to do is upload the image you would like traced to be an outline cutter.

We cannot use photos of cookies or images of other company’s cutters.

Our standard cutter wall height is 14mm but can be increased by request. (further charges apply)

 

CAN I ORDER A CUTTER WITH INBUILT EMBOSSING?

We do not make cutters with inbuilt embossing as one piece. Instead, we offer custom cutters with matching embossers, two piece. We find this is a much more versatile and easy to use product.

You can order a custom cookie cutter with matching embosser up to 10cm in size through our website as a Custom Image Set.

A custom image set is $39.95 and all you need to do is upload a simple black and white clipart/vector style image of the shape that you would like us to base the design on. We cannot copy other cutter designs.

 

WHOLESALE ENQUIRIES

We are so glad to hear you are interested in stocking our products!

Wholesale accounts are available for those that already have a baking or party supply store.

To become a stockist, please fill out an application on our website. Click HERE to view the application form.

Once you have submitted your application, we will review it and get back to you.