3D Printed Products can not be placed in an environment above 50 degrees celsius, damage caused by melting is not covered under warranty.  

Our policy lasts 30 days from the date of purchase.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund if there is a fault so please inspect the order as soon as it arrives.

To be eligible for a refund the goods must be faulty, change of mind will only be eligible for a credit on a future order and the products will need to be returned unused, in new condition at your cost.

Refund Process 

Email orders@customcookiecutters.com.au with a full description of the fault, images of the product/fault including an image of the hard copy of the invoice provided with the order.
Once your request is received and reviewed, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed instantly on our end, and a credit will automatically be applied to your credit card or original method of payment. It can take up to a week in general for the bank to issue back the funds, if there is a delay please contact your bank.

If there is no fault with the goods, but you no longer want the item, you can request to exchange the goods for a credit within 30 days of the transaction. To arrange this please email us at orders@customcookiecutters.com.au to request. Please note a restocking and handling fee of $10 will come out of your credit.

We do not offer exchanges or refunds on custom products unless there is a production error caused by us.

Ship Returns To:

Custom Cookie Cutters
298 Grange Road,
Flinders Park, 5025
South Australia

You will be responsible for paying for your own shipping costs for returning your item, shipping costs are non-refundable. 

You should consider using a trackable shipping service and/or purchasing shipping insurance. We do not guarantee that we will receive your returned item and any risk of the parcel going missing is on the sender.